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A. Scope of Warranty and After Service

  • This Warranty Card is good only for the initial purchaser.
  • A superior quality mattress with a perfect structure and that is well maintained can be used fore more than 15 years. Follow the following maintenance instruction and precaution to protect your rights.
  • Warranty period commences from the purchasing date of mattress. If the product has been replaced or repaired, warranty period is not exte ndable or restart calculating the warranty period tin less specificaliy expiained. The warranty period of mattress is good for fifteen (15) years. Free warranty period is two (2) years. Repair charges within the warranty period shall be calculated according to the standard charges. Repair charges is multiplied by 1/15 of the period of use and transportation charge is charged separately.
  • if you need repair or replacement according to the term of warranty mentioned above, please contact the original distributor and show your Warranty Card to that store.
  • Turn your new mattress every two weeks for the first few months, then turn once every two or three months or as needed. Alternate rotation to vary head and foot positions each time you turn the mattress.

B. DO

  • Do review the applicable care instructions for two-sided products requiring flipping and rotating. This will help to equalize the compaction of the upholstery materials. The materials used in this mattress are designed to conform to your body, and therefore body impressions are not considered a structural defect.
  • Do use a firm, supportive, rigid, non-yielding foundation. An old foundation unit may not provide sufficient support. It may appear that your mattress is sagging when the problem may be due to non- supportive foundation.
  • For a full extra long, queen, and king size sets, use a bed frame that supports head, foot and sides as well as a rigid center support. For any frame that does not have a meal center support, you must use at least 4 to 5 hardwood slats. By not providing a sufficient supportive frame, damage can occur to the product and your warranty will in valid.
  • Do use a quilted protector pad on your mattress at all times to avoid stains. Soilage can negate the warranty.
  • Do carton your mattress and carry it on its side when moving.

C. NOT DO :

  • Do not remove the while close law label or the mattress satin trade labels. These labels serve as a means of identification to establish your warranty rigts.
  • Do not bend or fold, stand or jump on product as damage can occur.
  • Do not use dry cleaning fluid on your mattress; it will damage some of the materials.
  • Do not smoke in bed or place product near open flame. The mattress is manufactured, as required by law, to resist but not necessarily eliminate ignition when exposed to open flame.
  • Do not lift the mattress through its handling strap nor pull the whole mattress. The handling strap is not designed to support the weight of mattress.
  • Do not put a board between your boxspring and your mattress.
  • Do not place the mattress directly on the floor, for the moisture might damage it, we recom mend you to use the dehumidifier to keep the mattress dry if necessary.

D. asy steps for turning a mattress


  • Body impressions are a normal characteristic of premium bedding and ndicate that the comfort level is conforming to your body, which are not considered a manufacturing defect. To help equalize these impressions, please turn and rotate your mattress as part of the maintenance of the product.
  • To avoid damage to the mattress or the risk of personal injury, do not attempt to turn the mattress by your selves.


E. What is excluded under this warranty?

  • Normal body impression with in 1.5 inches or 3.8 cm.
  • Firmness preference of the product
  • Ha ndles (mattress han dies are not designed to support the full weight of the mattress and not all products have han dies)
  • Cover (fabric)
  • Sample or flaw product
  • Stains or soil
  • Burns
  • Inadequate support from weak foundation (Proper Single-sided mattress depends on using a firm , supportive , rigid non-yielding foundation) or improper frame (full extra long, queen and king size must have a sufficient center support)
  • Upholstery compaction due to in sufficient turnt ng mattress
  • Bent border wires